Frequently Asked Questions
Do you have a price list?
Every cake made is baked and decorated to order. Every cake is different, you may find a cake you like that we have already done, however the price may be different, you may need it a bigger than the one quoted, or a different flavour, you may want to make some slight changes to the design or you may love the design but have a limited budget. We find it best to establish exactly what cake you need and make sure you are quoted the right price for your perfect design. Contact us to get a contact for your perfect cake.
Do you deliver cakes?
Yes. Delivery is free within a 15-mile radius of Tiers of Joy (CB6). If you wish for us to delivery outside of this area, we will be happy too, however this will incur an additional charge (20p per mile including the return journey).
What flavours do you do?
Oh there's so many. See our menu page for full descriptions of our flavours.
I've got a photo of a cake I like but it isn't on your website, can you give me a price?
Yes of course. Please send the photo via email or Facebook, let me know how many portions and we can send a quotation.
Help ! I haven't a clue what style or size of cake to go for.
Don't worry. Just give us a call or drop me a message. We can have a chat about who the cakes for, what they like, any interests, hobbies, that sort of thing, we can make the perfect sized and designed cake for you.
I'm interested in a cake, how far in advance do we need to book ?!
Ideally, as soon as you know exactly what you want book your cake then. However, customers tend to book 3-4 weeks before with no problem. Wedding cakes would usually be booked at least 4 months before the big day.
I've been let down, can you help me?
One of the worst things is being left disappointed by a cake maker. We have often helped with last minute cake requirements and try really hard to make sure someone doesn't miss out on a cake, sometimes it's impossible but it's always worth calling us, we will always try our best to help or to direct to one of our fellow cake makers who may be able to help.
How do I order a cake?
You can email, facebook or call us on 07517 375646. If we are out or am making a cake please leave us a message so we can call you back. We will need some details from you regarding your cake like date of collection, size and flavour of cake, your wording and brief cake description. You will be penciled in whilst the cake design and details are arranged. The date will remain yours for 7 days or until a deposit is received, this can be done either a deposit by BACS or PayPal can be paid or you can pay in full. Your date will then be confirmed, and the order placed. Any balances can be paid by BACS or PayPal 24 hours before or in cash on collection/delivery. If no deposit is received within 7 days your order will unfortunately be cancelled.
Where are you based?
We are based in Littleport, Cambridgeshire
How long will my cake last?
Sponge cakes are freshly baked to order, never frozen and with no added preservatives. Large cakes should be consumed within a few days after cutting so it is at its best however the cake will last a week if uncut and stored at room temperature in the box provided. We advise that cupcakes should be eaten within 48 hours.
Why one of Tiers of Joy's Cakes?
Baked fresh just for you, individually decorated and lovingly handled, each one as important as the next, because not only should it look good it should taste just perfect too.